PRIVACY POLICY

We are committed to complying with all Data Protection regulations and requirements and respecting the privacy rights of our customers. This privacy policy explains how we collect, store and use personal data about you when you visit our website and our mobile, tablet and other applications (our “Sites”).

Please read this privacy policy carefully before you start using our Sites.

By accessing, browsing and using our Sites, you confirm that you accept this privacy policy and that you agree to comply with the terms. If you do not want your data to be used as set out in this privacy policy, you should not use our Sites.

Your use of our Sites, including any orders you place, is governed by our Terms and Conditions of Sale, Terms of Use and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.

Snappy Tomato Pizza Limited is the data controller of our Sites. If you have any questions about how we use your personal data, please contact the Data Protection Officer at our Head Office, 91 Heming Road, Redditch, Worcestershire, B98 0EA or via email at mydata@snappytomatopizza.co.uk

Snappy Tomato Pizza is a franchise business, where all stores are owned and operated by independent Snappy Tomato Pizza franchisees.

Each Franchisee is independently responsible for its own legal and regulatory compliance and for the operation of its own Snappy Tomato Pizza store(s) and for all compliance arising from any transactions with you, any products ordered by you from our Sites and any products ordered from our Stores.

If you would like to review the privacy policy and practices of any of our Franchisees, please contact the Store directly.

CREATING AN ACCOUNT

We obviously need details such as your name, address, contact number and email address to enable us to fulfil your order requests. We have done our best to keep this information to a minimum and there is some information such as your date of birth that is entirely optional. We will only use your date of birth to send you birthday greetings and any related special offers. To complete your registration we will send an email message to the email address you have entered on your account details to activate your account so please ensure that you enter your email address correctly. This is important so we can let you know that your order has been received and accepted by your local store. You will also receive emails to let you know that your 'order is on its way' or is 'ready for collection' When you register you will also have the option to accept future emails to keep you informed of your reward points balance and information about special offers and deals. See our Direct Marketing Policy for more information.

INFORMATION WE COLLECT

When you visit our Sites, we may collect:

Information such as your computer’s IP address, browser type and version and anonymous information collected from cookies when you are browsing our Sites to help us understand how to improve our Sites and services to you; and

Personal information such as your name, address, telephone number and email address as provided by you when you register or place an order on our sites.

Our sites are protected with SSL (Secure Sockets Layer) which is the standard security technology for establishing an encrypted link between our sites and your device browser. This means that all data passed between our sites and your device browser remains private and integral. You can check that this Secure Encryption function is operating when you are connected to our sites as you will you will see the padlock symbol in the address bar on your device browser. This padlock symbol indicates a secure web transaction.

WHAT WE DO WITH THE INFORMATION WE COLLECT

The main reason we use this information is to provide you with high standards of menu quality and customer service, square deal value for money, to let you know that your order has been received and confirmation of orders, information about your Rewards Club membership and to tell you about our Meal Deals and Special Offers. We also use the information:

• for processing your order and answering your queries - We collect this information and share it with our Stores to process your order. If you fail to provide us with the information that we request, then you may not be able to place an order via our Sites. We have a legitimate interest to collect this information: to process your order and provide our services to you. We will store your details for 24 months from the date of your last order. You can change your account settings at any time. If you wish to do so, please login to your account and follow the instructions provided.
• for product development - for statistical, market research, testing and survey purposes, to notify you about changes to our Sites or our services. We have a legitimate interest to collect this information: to continue to improve the services we and our Franchisees provide to you. We will store your details for 24 months from the date of your last order. You can change your account settings at any time. If you wish to do so, please login to your account and follow the instructions provided.

We also engage First Data (Fiserv/Clover) to process the payment of your online order. When you Select 'Pay by Debit/Credit Card' in the Checkout Process you will be taken to the First Data (Fiserv/Clover) payment Gateway. This means that no personal card data is entered or stored on our sites. The information that is held on the First Data (Fiserv/Clover) system is as follows:

• Card Number (which is truncated on every system so only the last 4 digits are displayed)
• Expiry Date
• Card Type
• Card Holder Name
• Billing Address

The only information that is stored by First Data (Fiserv/Clover) is in relation to the transactions themselves so no customer database is created within the First Data (Fiserv/Clover) system. There is, therefore, no relation or connection to customer data held on the Snappy Tomato Pizza website. The First Data (Fiserv/Clover) servers on which your card details are stored are Level 1, PCI Compliant, tested and audited regularly. 

We also include the PayPal option for payment of online orders. When you select ‘PayPal Express Checkout’ in the Checkout Process you will be taken to the PayPal payments system. PayPal do not store Debit or Credit Card details nor do they share customer details with any third parties.

We may retain copies of any correspondence you send us and we will keep your registration and order details to enable you to access your account easily and so you can use the re-order previous orders facility.

We promise that we will never share, divulge or sell your information to any third party and all information will be held on our Dedicated, Secure Web Server.

SHARING INFORMATION

We only share your information with our Snappy Tomato PIzza Franchisees.

Occasionally, we made need to access information in conjunction with companies we contract with to carry out improvements to our operation which may include; assisting us to more effectively fulfil orders; managing and conducting marketing; providing technical assistance and support. However, those companies will only be permitted to use your personal information for the purpose of performing that particular function strictly in accordance with our instructions and not for any other purpose.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it.

We require all third parties that we work with to treat your personal information as confidential and to fully comply with all applicable UK data protection and consumer legislation.

STORING YOUR PERSONAL DATA

All information you provide to us is stored on our secure dedicated server. In order to prevent unauthorised access or disclosure, we use the services of Namesco, part of the DADA Group which is one of the leading names in the European Domain & Hosting segment and ranking among the top groups in all geographies in which the Group operates. Our Dedicated Server is hosted, located and maintained in the UK and is protected by state of the art physical, electronic and corporate policies to safeguard and secure the information we receive. 

Once we have received your information, we use strict procedures and security features to prevent unauthorised access. All information you provide to us is stored on our secure servers. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we receive.

PASSWORDS

You are required to create a password when you register an account with us. Creating a secure password is one of the best ways of keeping your information safe.

When deciding on your password please use a minimum of 8 characters ensuring that there is at least one UPPERCASE letter, one lowercase letter and one number with no spaces. e.g. Qtpy5stP 

Please keep your password secure - We will never telephone you to ask for any personal information you have given online.

We recommend that you also regularly change your password to maintain the security of your online account.

You can re-set your password at any time by logging into your account and selecting ‘My Account’ option where you will see the 'change password' link under the section 'ACCOUNT INFORMATION'

If you've forgotten your password, you will need to 'Reset your Password'. Select the 'Forgot your Password' link on the Sign In page and enter your email address on the 'RESET YOUR PASSWORD' page and we'll send you an email. Simply follow the instructions in the email to change your password.

PHISHING

Phishing is the name given to attempts to steal personal details and financial account details from a website user. 

We will never ask you to reveal your password so if you receive any email or are asked for your password by anyone claiming to work for us, please report the incident on our Contact Us link or email us at stponline@snappytomatopizza.co.uk or write to us at Snappy Tomato Pizza Ltd, 91 Heming Road, Redditch, Worcestershire. B98 0EA.

HOW TO GET COPIES OF OR AMEND THE INFORMATION WE HAVE COLLECTED

You may request details of personal information which we hold about you under Data Protection regulations. You can export and download copies of any data that is held on your account. Simply log in to your account, select 'Personal Data Management' and select the relevant option(s) - Personal Data, Address(es), Order Data, Reviews. Click on 'Export' and the details will be exprted to your device browser. You can also request that your account be deleted - just go to your account and select the 'Personal Data Management' link and select 'Delete my Account'. Please note that your account will be blocked immediately when you request deletion. Your account details will then be completely deleted* from our database by our website team as soon as possible but no later than 10 working days after we receive your request. * Please note: we cannot delete all order records as we are legally required to keep these details for inspection by Government Agencies for 6 years.

If you prefer, you can also request a copy of the information held on you, please contact us using our Contact Us link or email us at stponline@snappytomatopizza.co.uk or write to us at Snappy Tomato Pizza Ltd, 91 Heming Road, Redditch, Worcestershire. B98 0EA.

Please note that we are unable to give you any details of information held by any of our Franchisees as we do not have access to this information. To obtain a copy of any information held by a Franchisee, please contact your local Store.

If you think any information we have about you is incorrect or incomplete, please write or email us and we will correct or update any information as soon as possible.

LINKING

We may link to other websites which are not within our control, e.g. for information about ingredients and allergens. Once you have left our Sites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to this Privacy Policy will be posted on this page. Please check to see any updates or changes to our privacy policy.

HOW TO CONTACT US

You can use our Contact Us link or email us at stponline@snappytomatopizza.co.uk or write to us at Snappy Tomato Pizza Ltd, 91 Heming Road, Redditch, Worcestershire. B98 0EA.